10.18am: called the mio hotline to get an update of the problem reported yesterday, since nobody responded. they said they would call me back.
12noon: the dsl connection somehow dropped. dsl light on dsl modem keeps flashing green. set top box doesnt start up to the mio tv screen any more.
1.25pm: they called me, i reported the dsl problem. they said they will get somebody else to call me.